Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Date of birth
• Emergency contact information
• Health or wellness information relevant to your participation in our services
• Payment and billing information
• Booking and attendance history
• Social media handles or user-generated content when interacting with ARC online

We may also collect non-personal information such as website analytics, device information and browsing behaviour through cookies and tracking technologies.

2. How We Use Your Information

We use your information to:

• Manage bookings and memberships
• Process payments
• Provide customer support
• Communicate updates, promotions and studio news
• Improve our services and customer experience
• Maintain studio safety and wellbeing
• Comply with legal obligations

We may also use your information for marketing purposes where permitted by law. You can opt out of marketing communications at any time.

3. Health & Wellness Information

Certain ARC services may require us to collect health or wellness-related information to ensure suitability and safety during classes or recovery sessions.

This information is treated confidentially and is only used for operational and safety purposes.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party providers who assist us with:

• Payment processing
• Booking systems
• Website hosting
• Marketing and communications
• Analytics and performance tracking

These providers are required to protect your information and only use it for agreed purposes.

We may also disclose information where required by law.

5. Data Security

ARC takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

While we aim to use secure systems and platforms, no method of online transmission or electronic storage is completely secure.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support marketing activities.

You can modify your browser settings to disable cookies if preferred.

7. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

8. Third-Party Links

ARC's website or social media platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Changes to This Policy

ARC may update this Privacy Policy from time to time. Any updates will be published on our website with the revised effective date.